Refund policy

Last updated: 10 November 2026

Returns

Return eligibility depends on the items in your order.

Where returns are accepted, items must be returned in the same condition they were received, unworn or unused, with tags, and in their original packaging or as otherwise indicated in the return instructions. We may reduce your refund if the item has been used, damaged, or handled more than necessary.

Digital downloads

This section applies to every digital product sold in this shop, including spreadsheet templates, 3D-print STL files, the ChangeOrder template pack, and any other file delivered by download or email after checkout. It does not change the return terms for physical goods, which are set out in the other sections of this policy.

Because a digital file can be copied as soon as it is delivered, all sales of digital downloads are final once the file has been made available to you. We do not accept change-of-mind returns, and we do not refund a digital product because you decided not to use it, could not use it with your software, printer or materials, or expected a different result, except as described below or as required by applicable law.

You may contact us within 14 days of purchase to request help if:

the file is broken, corrupt, or will not open, and we cannot get it working for you;
you received the wrong file, or a file that does not match the product listing;
you were charged more than once for the same product (a duplicate purchase); or
the file was never delivered after checkout.

In those cases we will first try to replace the file or otherwise fix the delivery. If we cannot reasonably replace or repair it, we will refund you to your original payment method. To request a replacement or refund, email us at damonrae@gmail.com (or use the contact details in our contact information policy) with your order number and a short description of the problem.

For 3D-print STL files: print results depend on your printer, software, settings and material. Unless a product listing specifically says that a model has been test-printed, the files have not been test-printed, and we cannot refund or replace a file because of a print outcome.

This section does not limit any rights you may have under applicable consumer protection laws, including rights that may apply if a file is defective, not as described, or not delivered.

How to start a return

Whether return or cancellation requests are accepted depends on the terms above and your rights under applicable law.

Unless we state otherwise or applicable law requires otherwise, you are responsible for return shipping costs for change-of-mind returns.

Damages and issues

Please inspect your order when you receive it and contact us immediately if an item is defective or damaged, or if you received the wrong item.

Exceptions and non-returnable items

Some items may not be eligible for return, as stated in the return terms above or on the product listing, website, or in-store at the time of purchase.

Exchanges

Refunds

We will notify you after we receive and inspect your return and let you know whether the refund was approved. If approved, you will be refunded to your original payment method, unless otherwise stated. Your bank or payment provider may need additional time to process and post the refund.

If you do not see your refund within a reasonable period of time since your refund was approved, contact us.

This policy does not limit any rights you may have under applicable consumer protection laws, including rights that may apply if goods are defective, not as described, not delivered within the required or agreed timeframe, or otherwise do not comply with applicable law.

Contact

To request a cancellation, start a return, inquire about a return, ask about an exchange or report damaged items, please contact us at damonrae@gmail.com or use the contact details in our contact information policy.