Shipping policy

Last updated: 10 November 2026

Thank you for shopping with My Store 2. This policy explains how we ship your order, what it costs, and what to expect after you buy. If you bought a digital download, see Digital downloads below — those orders are delivered by file, not by parcel, and the parcel-shipping sections do not apply.

Digital downloads

This section applies to every digital product sold in this shop, including spreadsheet templates, 3D-print STL files, the ChangeOrder template pack, and any other file delivered by download or email after checkout. It does not change the shipping terms for physical goods, which are set out in the other sections of this policy.

Digital orders are delivered electronically. After checkout you will receive a download link (usually in your order confirmation email, and in your shop account if you have one). Nothing is packaged or mailed, there is no courier, and we will not send a parcel tracking number for a digital order.

There is no shipping charge for digital downloads, and they are not limited to the Canada and United States shipping destinations that apply to parcels. Customs duties, import taxes and brokerage fees described later in this policy apply to physical shipments only, not to file downloads.

Most digital orders are available immediately after payment is confirmed. If a download link is missing, expired, or will not work, email us at damonrae@gmail.com (or use the contact details in our contact information policy) with your order number and we will resend or replace the file. If we cannot deliver the file, the refund terms in our refund policy apply.

Order Processing

Except as otherwise stated on our website, orders are processed within 1 business day (excluding holidays).

Orders placed after noon or on weekends and holidays may begin processing the next business day.

You'll receive a confirmation email with tracking as soon as your order ships, if the shipping method supports it.

Shipping Methods & Delivery Times

Available shipping methods and estimated delivery times are shown at checkout. Delivery times are estimates, not guarantees, and begin once your order ships. They may be affected by carrier delays, weather, or other events outside our control.

Shipping costs

Shipping charges are calculated at checkout based on your destination, order weight, and selected shipping method. Free standard shipping may be available on selected orders as displayed at checkout.

Canada customs, taxes and other applicable fees

Orders shipped to Canada may be subject to GST, HST, PST, QST, RST, customs duties, import taxes, and carrier brokerage or handling fees. If taxes and import charges are calculated at checkout, they will not be due at delivery. If these charges are not collected at checkout, they may be due before or at delivery and are the customer’s responsibility unless otherwise stated.

Order Tracking

Once your order ships, we'll email you a confirmation with a tracking number and link, if applicable. Please note tracking information may take time to update after you receive it.

Shipping destinations

We currently ship to Canada and United States.

International orders may be subject to customs duties, import taxes, fees, and customs delays. Any applicable charges collected at checkout will be shown before you complete your purchase.

Address accuracy

Please check your shipping address at checkout. Contact us as soon as possible if you need to correct it.

Lost, damaged, or delayed packages

If your order is lost, damaged, or delayed, contact us and we will help you work with the carrier.

Order Changes & Cancellations

Need to change or cancel your order? Contact us as soon as possible. We may be able to accommodate changes before your order ships, but once it's in transit we're unable to modify it. Refunds for cancelled or delayed orders will be processed promptly to the original payment method where possible.

Questions?

Contact our team at damonrae@gmail.com or use the contact details in our contact information policy.